Jul 12, 2012

Trust & Respect


What’s your reputation? 

Credibility, knowledge and expertise really do count. When it comes to your reputation, clients and customers want to know three things: 

One, that you know your stuff; 

Two, that you’ve done it before and can do it again; and,

Three, that you know your stuff. 

Does the company clearly communicate its goals and direction? 

Does top management exhibit genuine concern for employees’ well-being?

Do employees feel their work is valued? A Gallup poll says almost 50% of employees are not engaged in their work. Taking the time to make sure everyone knows the work they do is important can result in a big payoff: engaged employees and satisfied clients. 

What’s your reputation? Credibility, knowledge and expertise really do count. When it comes to your reputation, clients and customers want to know three things: One, that you know your stuff; two, that you’ve done it before and can do it again; and three, that you know your stuff. 

Do employees have clear accountability? This one starts at the top. Make sure everyone understands his or her level of accountability and responsibility. If you’re wondering exactly how important trust and respect are to your business, remember Enron.

Nuff said.

3 comments:

  1. as an instructor, we are evaluated on the % of students engaged in our classroom. i wonder if the same 50% of kids who don't give a crap in school are going to be the same 50% of people who don't give a crap at work....

    xxalainaxx

    ReplyDelete
  2. Respect and Trust were the two 'mainest' things I tried to teach my son before he took over the construction business.
    YOU must be trustworthy!!!

    ReplyDelete
  3. I feel that most employees do NOT feel their work is valued. Wish more employers would so gratitude.

    ReplyDelete

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