What’s your reputation?
Credibility, knowledge and expertise really do count. When it comes
to your reputation, clients and customers want to know three things:
One, that you know your stuff;
Two, that you’ve done it before and can do it again; and,
Three, that you know your stuff.
Does the company clearly communicate its goals and
direction?
Does top management exhibit genuine concern for employees’
well-being?
Do employees feel their work is valued? A Gallup poll says almost
50% of employees are not engaged in their work. Taking the time to make sure
everyone knows the work they do is important can result in a big payoff:
engaged employees and satisfied clients.
What’s your reputation? Credibility, knowledge and expertise really
do count. When it comes to your reputation, clients and customers want to know
three things: One, that you know your stuff; two, that you’ve done it before
and can do it again; and three, that you know your stuff.
Do employees have clear accountability? This one starts at the top.
Make sure everyone understands his or her level of accountability and
responsibility. If you’re wondering exactly how important trust and respect are
to your business, remember Enron.
‘Nuff said.
