The neat think about this training is that the information is transferable to feedback and coaching in our work and personal lives.
First, behavior is active. The rule of thumb that is used in this process is that behavior is something that a dead man cannot do. A dead man can wear gloves, but a dead man cannot wear gloves while tightening the bolt on a valve.
Second, behavior is observable. It is not something that you infer. If you observe someone walking and reading at the same time, you cannot infer that they are in a hurry, you can only determine that they are walking while reading.
So, for this entry, the lesson learned is to focus on what you observe, and do not infer things that you cannot confirm without asking clarifying questions :o)